Shipping policy

SHIPPING POLICY

Thank you for shopping with Everyday Play.

We currently ship Australia-wide using Australia Post. At this time, we do not offer international shipping.

Processing Times

Orders are typically processed and dispatched within 1–3 business days of receiving payment.

During busy periods, product launches, sales, public holidays or other high-volume periods, dispatch times may be longer. If there is a significant delay, we will contact you using the details provided with your order.

Shipping Options

We offer the following shipping options at checkout:

  • Standard Shipping (Australia Post)

  • Express Shipping (Australia Post)

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Delivery Timeframes

Estimated delivery timeframes provided by Australia Post are:

Standard Shipping:

  • Metro areas: approximately 2–6 business days

  • Regional and remote areas: approximately 3–10 business days

Express Shipping:

  • Metro areas: approximately 1–3 business days

  • Regional and remote areas: delivery times may vary

Please note that these delivery timeframes are estimates only and are not guaranteed.

Tracking

Tracking information will be provided via email once your order has been dispatched.

Lost or Delayed Parcels

Once an order has been handed to Australia Post, delivery is managed by the carrier. While we will assist where possible, Everyday Play is not responsible for delays caused by Australia Post, weather events, public holidays, customs inspections, or circumstances outside our control.

If you believe your parcel has been lost, please contact us at everydayplayau@gmail.com and we will assist you in lodging an enquiry with Australia Post.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

We will assess the issue and provide a suitable resolution in accordance with Australian Consumer Law.

Contact Us

If you have any questions regarding shipping, please contact:

Everyday Play
Email: everydayplayau@gmail.com