Refund policy

EVERYDAY PLAY – RETURNS & REFUND POLICY

At Everyday Play, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to help.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement, refund, or compensation where required by law.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Once assessed, we may offer a replacement, store credit, or refund as appropriate.

Change of Mind Returns

We accept change-of-mind returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be free from damage, marks, stains, folds, writing, or wear

  • The item must be returned in its original packaging where applicable

Customers are responsible for all return shipping costs for change-of-mind returns.

Refunds will be processed once the returned item has been received and inspected. Returns that do not meet the above conditions may not be eligible for a refund.

Digital Products

Due to the nature of digital products, all e-books, downloadable files, and digital resources are non-refundable once purchased, except where required under Australian Consumer Law.

Shipping Costs

Original shipping charges are non-refundable unless the item is faulty, damaged, or supplied incorrectly.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.

Contact Us

For all returns and refund enquiries, please contact:

Email: everydayplayau@gmail.com

We aim to respond to enquiries within 2 business days.